Herb Anderson of Universal Parking on AI, Ticketless Parking, and the Future of Parking
Parking technology is evolving faster than ever before.
From QR-code payments and ticketless systems to AI-powered support and remote operations, the industry is undergoing a major shift. For Herb Anderson, Chairman of Universal Parking, this transformation is about more than new technology. It is changing how parking operates, where growth is happening, and how operators improve the experience for both clients and parkers.
In the latest edition of Future of Parking, Herb shares insights shaped by more than four decades in the industry.
“Parking was a laggard in the technology industry,” Herb says. But that has changed quickly over the last few years.
Watch the Full Conversation
Hear from Herb Anderson on AI, ticketless parking, operational efficiency, and the future of parking in the full Future of Parking interview.
Parking Is Moving Faster Than Ever
What once counted as innovation in parking has evolved dramatically. From credit card payments and automated facilities to today’s app-based and ticketless experiences, operators are adapting to a much more digital environment.
“Over the last five years, it’s really skyrocketed in our industry.”
For operators, the impact goes beyond convenience. Technology is helping improve efficiency, create new revenue opportunities, and simplify operations for both parking teams and customers.
“It’s made us more efficient for our parkers and more profitable for our clients.”
Growth Is Expanding Beyond Traditional Parking
Herb also points to a shift in where parking growth is happening.
While office properties remain important, sectors such as arenas, hospitals, universities, retail, and entertainment venues are becoming major growth areas. At the same time, digital tools are allowing operators to manage locations that previously may not have worked as parking assets.
“We’ve been able to expand outside the typical parking areas.”
With QR-code parking, app-based payments, and digital enforcement, parking operations have become more flexible and scalable than before.
Ticketless and AI Are Shaping the Next Phase
One of the biggest changes Herb sees ahead is the continued rise of ticketless parking.
“Ticketless is going to really run forward.”
For operators, ticketless systems reduce friction and improve efficiency. For parkers, they create a faster and more seamless experience.
AI is also beginning to play a larger role, particularly in remote operations, reporting, and customer support. Herb sees strong potential for AI to help operators respond faster and improve service quality without adding operational complexity.
“It’ll make things work quicker.”
Looking Ahead at the Future of Parking
At Get My Parking, these are the kinds of challenges we are focused on solving. From ticketless experiences and QR-based parking to AI-powered support and remote operations, the goal is to help operators modernize parking while improving the experience for both parkers and clients.