Michael Beadle of Legacy Parking on Scaling Operations, AI, and the Next Phase of Parking
Parking is no longer a slow-moving industry. What was once defined by consistency and long-standing processes is now evolving rapidly, driven by digital platforms, automation, and data.
For Michael Beadle, Chief Operating Officer at Legacy Parking, this shift is not just about adopting new tools. It is about building an operation that can adapt, scale, and stay ahead of what comes next.
Watch the Full Conversation
Michael shares more on how Legacy Parking is approaching growth, technology, and the future of the industry in the full interview.
Scaling Parking Operations Across Markets
Legacy Parking’s growth reflects how modern parking operations are scaling in a digital-first world. Since 2017, the company has expanded from around 35 properties across three markets to more than 100 locations in eight markets, building strong regional hubs and extending outward with consistency. This expansion is not just about increasing footprint but about maintaining operational control at scale, ensuring each location delivers a reliable and consistent experience.
People as the Foundation of Parking Operations
At the core of this growth is a strong focus on people and execution. Teams on the ground shape day-to-day performance, client relationships, and service quality. Their ability to identify improvements, deliver consistent service, and represent the brand effectively has been a key factor in scaling operations. In an industry where execution directly impacts experience, strong teams remain one of the most important drivers of success.
The Shift to Digital Parking Solutions
The parking industry is undergoing a major transformation. What was once a slow-moving, standardized space has evolved rapidly with the rise of digital parking platforms, online reservations, and camera-based systems. Parking is no longer limited to a physical transaction but has become a connected, technology-enabled experience. This shift is pushing operators toward more strategic, future-focused models that can adapt to continuous change.
AI in Parking: Improving Efficiency and Experience
Artificial intelligence is playing an increasingly important role in modern parking operations. In camera-based parking systems, AI helps reduce errors such as license plate misreads in real time, minimizing friction at entry and exit points. It is also accelerating internal workflows by enabling faster testing of ideas and quicker project execution, allowing teams to focus more on strategy, optimization, and innovation.
The Future of Parking: Data-Driven and Customer-Focused
As parking becomes more digital, customer expectations are evolving alongside it. Users are shifting toward seamless, profile-based experiences that prioritize speed and convenience. At the same time, operators are using data more effectively to understand behavior, improve decision-making, and guide customers toward better parking options. The future of parking will be shaped by how well operators combine strong operations, data-driven insights, and adaptability to stay ahead in an increasingly dynamic environment.
Bridging Operations and Innovation
As parking becomes more digital, the gap between operations and technology continues to narrow. Platforms like Get My Parking are helping operators bring these elements together, enabling smarter decisions, better experiences, and more scalable growth.
Because today, parking is no longer just about managing spaces, but about understanding how those spaces are used and how they can work better.