Ricardo Jean-Gilles Joins GMP as Director of Customer Success, North America
The GMP family is growing, and we’re excited to welcome another parking pro to the team.
Ricardo Jean-Gilles joins Get My Parking as Director of Customer Success, North America, bringing nearly two decades of experience across parking and transportation operations. His focus is simple: helping customers turn technology into stronger operations, better experiences, and long-term value.
He’s Been on the Operations Side
Ricardo has spent much of his career leading parking operations across Northern California, the Central Valley, and the San Francisco Bay Area. Most recently, he expanded an operating portfolio from four to 40 facilities while leading 12 managers and more than 175 employees.
Earlier in his career, he managed a multimillion-dollar portfolio of 90 locations across 11 cities and led teams of more than 250 employees.
100+ Locations Later…
Ricardo has also helped launch more than 100 parking locations across California, onboarding operating teams and training clients on proprietary technology platforms.
He’s worked across budgets, labor efficiency, quality control, risk management, technology deployment, and stakeholder engagement. So when Ricardo talks about making technology work, he knows what that looks like on the ground.
So, What’s Ricardo Doing at GMP?
As Director of Customer Success, Ricardo will lead strategic customer relationships, primarily across the Western U.S. He’ll help customers successfully adopt GMP’s AI PARCS and broader technology platform, support effective deployments, and connect those capabilities to measurable operational, financial, and customer experience improvements.
Working closely with James Rule and teams across Sales, Product, Support, Implementation, and Key Account Management, he’ll help customers strengthen adoption, identify new opportunities, and get more value from their GMP investment.
It’s All About What Happens After the Sale
For Ricardo, customer success starts with understanding the operation.
“Customers need a partner who understands their operations, listens carefully, communicates openly, and takes ownership of results.”
That perspective is a natural fit for GMP’s approach to customer success: helping customers not just adopt technology, but make it work for their people, their operations, and the people they serve.
The Team Is Excited to Have Ricardo on Board
Ricardo’s hands-on operating experience is already bringing a valuable perspective to GMP’s Customer Success team.
“Ricardo has spent his career leading complex parking operations, launching new locations, training teams, and being accountable for performance. He understands the pressures our customers face because he has lived them,” said Steve Resnick, PTMP, President of Get My Parking.
James Rule, Vice President of Customer Success, added, “Ricardo knows how to connect those objectives to execution.” His experience will help GMP strengthen adoption, identify opportunities to create additional value, and ensure customers receive the full benefit of the platform.
We’re excited to have Ricardo as part of the GMP family and look forward to seeing the impact he’ll make for our customers across the West.