Welcoming James Rule as Vice President of Customer Success, North America
Bringing decades of leadership experience to the team behind GMP’s customer partnerships.
Say hello to James Rule, Get My Parking’s new Vice President of Customer Success, North America.
At GMP, Customer Success has always been a big part of how we support our customers, build strong partnerships, and continue showing up long after they go live. As our customer community continues to grow, so does the importance of having the right people and teams behind every customer experience.
With James on board, we can’t wait to see the impact he’ll have on our customers, partners, and teams across North America.
Get to Know James
James has spent more than 25 years working across parking operations, enterprise technology, customer success, business development, and organizational leadership. Over the years, he’s worn many hats, leading teams, managing customer relationships, overseeing large-scale implementations, and helping organizations achieve meaningful results.
What makes his background especially interesting is that he’s worked on both the operations and technology sides of the industry. That gives him a well-rounded understanding of the challenges organizations face every day and what it takes to support customers at every stage.
The Right Experience for a Growing Customer Community
At GMP, Customer Success is so much more than answering questions or solving problems when they come up. It’s about building relationships that continue long after a customer goes live and making sure our customers have the right people beside them every step of the way.
As we continue to grow across North America, Customer Success is becoming an even bigger part of how we support our customers, help them get the most out of GMP, and create experiences they can count on every day. Bringing James on board is an exciting part of that journey.
The Team is Excited
“Anybody can promise great service at the beginning of a relationship. The real test begins after an agreement is executed. That’s where trust is earned, relationships are strengthened, and long-term partnerships are built. James understands that intuitively because he has lived it from multiple perspectives throughout his career, from operations to client service and technology deployment. That gives him a unique appreciation for what successful partnerships require. As GMP continues to scale, that experience will be invaluable.”
Steve Resnick, PTMP, President, Get My Parking
“Technology is only one part of the equation. Clients ultimately judge us by how we show up, how we solve problems, and how consistently we deliver on our commitments. James brings a leadership style built around accountability, responsiveness, and execution. Those qualities align perfectly with the culture we are building at GMP.”
Chirag Jain, Founder and CEO, Get My Parking
“I’ve always believed that the best customer relationships are built long before there’s a problem and tested when there is one. Clients want a partner they can trust, a team that communicates clearly and openly, and people who take ownership when challenges arise. Ultimately, they measure us by results. My focus is simple: strengthen relationships, create accountability, help our clients succeed, and ensure GMP continues to earn the trust placed in us every day.”
James Rule, Vice President of Customer Success, North America, Get My Parking
What’s Next for James at GMP
As Vice President of Customer Success, North America, James will lead GMP’s Customer Success team across the region, working closely with teams across the company to support our customers every step of the way.
He’ll oversee onboarding, platform adoption, executive relationships, customer retention, expansion opportunities, and post-sale operations, helping ensure customers continue to get the most out of their partnership with GMP.
More importantly, he’ll help bring together the people, processes, and partnerships that make Customer Success such an important part of GMP today. The GMP Team is excited to have James on board and can’t wait to see the impact he’ll have on our customers, partners, and teams across North America.