Meet AVA — AI Customer Support for Parking
If you’ve ever managed a parking facility, you know the scene all too well. A driver pulls up to the exit kiosk. The gate doesn’t lift. The intercom button gets pressed. And once again, your staff finds themselves answering the same old parking questions — “How do I pay?”, “Why isn’t my ticket working?”, “What’s the rate?”
It’s frustrating for the driver, and it eats up valuable time for your team.
That’s why we built AVA: AI customer support for parking.
24/7 Support, right at the kiosk
With AVA, there’s no waiting on hold or wondering if someone will answer the intercom. Drivers simply tap the support button, and AVA responds instantly with clear, human-like help. From explaining payment steps to clarifying rates or resolving a misread, AVA handles it on the spot.
AI-First, but never AI-Only
Sometimes a situation calls for a human touch. That’s when AVA knows to step aside. If it can’t resolve an issue, AVA immediately escalates the call to your on-call team, your call center, or even a live video support agent (depending on your integrations). No dead ends, no stalling – just seamless escalation when it matters.
Built for parking, trained for your location
Unlike generic chatbots, AVA is designed specifically for parking. It comes pre-trained for the most common kiosk scenarios, but it also adapts to your facility’s unique setup. Your rules, pricing, validations, and event schedules.
Clear conversations, even in noisy conditions
Busy airport? Stadium traffic? Wind, rain, or a honking queue of cars? AVA is built to cut through the noise. Its advanced audio filtering keeps the exchange clear so drivers and AVA can always understand each other.
A better experience for both sides
For drivers, it feels simple: instant help, no stress, and smoother exits. For operators, it’s transformative: fewer calls for your staff, less congestion at the gate, and happier customers overall.
AVA doesn’t just solve problems in the moment – it keeps learning. Each interaction makes it smarter, adapting to real-world feedback so it gets better over time.
And the best part? AVA works exclusively with ExpressLane, Get My Parking’s AI-PARCS. No complicated add-ons, no new hardware. Just seamless integration into your existing systems.
Ready to meet AVA?
We believe every driver deserves stress-free parking, and every operator deserves a smarter way to provide support. With AVA, you can finally deliver both.