Tech Webinars

Improve the driver experience with AVA: AI Customer Support for ExpressLane

Oct 13, 2025

Improve the driver experience with AVA: AI Customer Support for ExpressLane

Parking facilities often face high call volumes, long wait times, and frustrated customers during peak hours or after-hours. Operators also struggle to maintain consistent, high-quality support across multiple sites.

Enter AVA

AVA solves these challenges by offering 24/7 instant assistance, keeping the experience smooth for parkers and efficient for operators.

What is AVA?

AVA is an AI-powered support agent built into the kiosks available at ExpressLane exits.

When a parker taps the help button, AVA instantly greets them and assists with clear, easy-to-follow instructions. Whether it’s paying for parking, scanning a permit, or resolving an error, AVA can handle it all and only escalates to a human when necessary.

AVA is always available, patient, and trained for every location.

How AVA Works

AVA is designed to make every support interaction quick and effective.

  • Custom-trained for each location: Learns site rules, pricing, and event schedules
  • Multilingual and noise-proof: Communicates clearly even in busy environments
  • Smart escalation: Transfers to live support only when needed
  • Continuous learning: Improves with every interaction
  • Transcripts for every conversation: Helps operators identify recurring issues

Get to know AVA

This webinar covers how AVA, ExpressLane’s AI Customer Support, is redefining how operators manage parking assistance. The session, presented by Jordan Schware, Chris Cognetta, and Wade Brossow, highlights how AVA helps parking operators offer instant, human-like support to parkers directly at the exit kiosk, reducing the need for manual intervention. You get to see examples on:

  • Digital validation
  • Permit misreads
  • Reservation assistance
  • Human escalation

Watch now to see how AVA transforms the parking support experience.

How it Helps the Driver Experience

For parkers, AVA ensures that every exit is stress-free.

  • No long waits, instant assistance
  • Clear, friendly guidance at every step
  • Smooth exits even in high-traffic locations

AVA helps drivers leave your facility with a better impression and a smoother experience.

Why Operators Love AVA

AVA is helping parking operators improve efficiency while cutting costs.

  • Reduces support call volume and staff workload
  • Lowers operational costs with automated assistance
  • Keeps support active after hours
  • Provides valuable data to improve operations
  • Enhances customer satisfaction and loyalty

Support the ExpressLane way

ExpressLane already offers 3x faster entry and exit times, automated payments, and real-time monitoring. With AVA now built into ExpressLane kiosks, operators no longer need to rely on on-site staff or phone support. AVA manages routine queries automatically, helping facilities stay fully self-service and efficient, even during peak hours.