How Get My Parking Powers Seamless Parker Support
In the parking business, the real revenue driver is simple: keeping parkers happy. A smooth, stress-free experience means repeat visits, positive reviews, and long-term loyalty. That’s why Get My Parking (GMP) has always prioritized the parker’s journey, making sure it’s fast, intuitive, and frustration-free. And the key to that is good parker support.
ExpressLane: The Foundation of Effortless Parking
The first step in reducing parking support needs is to design a system that requires minimal support. With ExpressLane, parkers enjoy a completely automated and cashless experience. After a one-time registration, their license plate automatically grants them access and processes payments in the background, especially when paired with the operator’s parking app (white-labeled and custom-built by Get My Parking).
The result? Parkers don’t need to fumble for tickets, cards, or cash. Support calls drop dramatically. In fact, ExpressLane, combined with our display kiosk software, designed to be self-explanatory, has helped operators cut down support calls by 84%.
However, even in the smoothest operations, unexpected situations can arise. That’s why GMP equips operators with a full suite of tools to resolve issues instantly, designed hand-in-hand with real operators who know the ground realities.
Tools That Put Support at Your Fingertips
1. AVA: AI-Powered Parker Support
Our AI assistant, AVA, is built right into the kiosk to answer common questions and provide unmanned support at exits. AVA can even escalate calls to a parking manager if needed, ensuring parkers never feel stranded. Learn more about AVA here.
2. Live Video and Audio Support
GMP integrates seamlessly with third-party support providers, enabling live video or audio assistance directly from the kiosk. For situations that need a human touch, help is just a button away.
3. Direct Manager Connections
An intercom button on the kiosk or POS pedestal lets parkers connect directly with parking support. Plus, AVA can automatically place that call if the parker requests it.
4. Remote Manager Tools
Parking managers don’t need to be on-site to resolve issues. From their dashboard, they can:
- Monitor real-time lane activity
- Retrigger cameras
- Check the parker type, transaction status, or payment details
- Vend gates remotely for parkers
- Issue refunds instantly
- Set up scheduled automated gate vending for unmanned exits
For customer service teams, GMP has modules that provide quick access to all the data they need to validate a parker’s claim. Teams can:
- Start or close sessions remotely
- Resend receipts or retry payments
- Add or remove license plates
5. Mobile & Web App Contact Options
Through the white-labeled app and web app, parkers always have access to support specific to each location. They can access a location-specific contact number/email through the app/web app.
6. Key Account Managers for Every Operator
Every operator on the GMP platform is assigned a dedicated Key Account Manager, ensuring 24/7 expert support for operational challenges that go beyond driver interactions.
7. Operator support from the Get My Parking team
The Get My Parking team is always ready to help, whether you need emergency support or new custom features for use cases you encounter in your location. Operators have the option to raise a ticket via our support platform, and our support team resolves it at the earliest!
Support That Works in the Background
With automation reducing the need for manual intervention, and AI + remote tools ensuring quick resolutions when needed, GMP gives operators peace of mind while keeping parkers satisfied.
Ready to Transform Parker Support?
Explore more about our AI-powered assistant AVA, discover the full Get My Parking Platform, or schedule a demo with our team today.