Changing Parking with AI: Catching Up with Chirag on GMP’s Latest Innovations
The past year has been an exciting one at Get My Parking, with new features and innovations shaping the way parking operators and drivers experience mobility. From scaling our AI-PARCS solution, ExpressLane, to unveiling a brand-new AI-powered customer support agent at NPA 2025, GMP has been on a fast track.
We sat down with Chirag Jain, CEO and Founder of GMP, to talk about the company’s progress, the trends he’s seeing in the industry, and what’s next for parking in 2025.
Q&A with Chirag Jain, CEO of Get My Parking
Q: How would you introduce yourself and Get My Parking?
Chirag: Hi, I’m Chirag Jain, CEO and Co-founder of Get My Parking. We provide operator-friendly, white-labeled parking software that helps parking operators digitize their locations. Our platform makes it easy to go ticketless and digital with their own app, packed with features like validations, permits, and mobile payments – all under the operator’s own brand. Our solutions work in any parking location and for any type of parker.
Q: If you had to describe GMP’s year so far in one word, what would it be?
Chirag: Innovative. This was the year we doubled down on AI, building our own native models to improve license plate recognition (LPR) accuracy. These models have significantly boosted operational efficiency by increasing camera match rates across parking lots.
Q: What would you say is Get My Parking’s biggest achievement?
Chirag: Without a doubt, the rapid success of our ExpressLane solution. We launched it in early 2024, and since then, it has scaled quickly with partners worldwide. ExpressLane eliminates paper tickets and cash, allowing cars to flow in and out seamlessly. At many sites, we became the sole revenue control system, which transformed not just our customers’ operations but also how our own teams approach scale engineering and platform stability.
The results have been dramatic: some operators have seen an 84% reduction in intercom support calls, making their ground operations far more efficient.
Q: How have operators and customers responded to ExpressLane?
Chirag: The response has been overwhelmingly positive. Operators see faster entry and exit times, reduced dependency on legacy hardware, and stronger revenue capture. For parkers, it’s simple: no tickets, no delays, just drive in and out. Many of our partners tell us it feels like a glimpse into the future of parking.
Q: Beyond ExpressLane, what else has GMP been working on?
Chirag: We’ve been expanding our analytics capabilities to give operators actionable insights into their operations. And we’ve also been exploring where AI can go beyond LPR and payments.
That’s where our AVA comes in.
Q: About AVA – you recently launched your latest product at NPA 2025. Can you tell us about that experience?
Chirag: Launching AVA at NPA was one of the highlights of the year for us. AVA is an AI-powered customer support agent for exit kiosks, designed to provide instant, human-like help to drivers right when they need it.
The reception at NPA was incredible. Operators and partners could immediately see the value, whether it’s AVA resolving a stuck gate issue on the spot or reducing the burden on staff by handling routine queries.
Q: Tell us about AVA.
Chirag: AVA is our AI-powered customer support agent for exit kiosks. Imagine a driver stuck at the exit gate, unsure why it won’t lift. Traditionally, they’d press an intercom and wait for staff to respond, often leading to frustration and queues.
With AVA, help is instant and human-like. She speaks multiple languages, works through noise, understands local parking rules, and resolves most issues immediately. Only in complex cases does it escalate to a human staff member.
We’ve already deployed AVA on-ground and the results have been incredible. AVA not only reduces wait times for drivers but also frees up operator staff to focus on more strategic work.
Q: How was NPA 2025 overall for GMP?
Chirag: NPA has always been a great event for us, and this year was no different. It was exciting to reconnect with our partners, showcase what we’ve built, and hear directly from operators about their challenges and priorities. The feedback we received on both ExpressLane and AVA reaffirmed that the industry is hungry for intelligent, software-first solutions.
Q: What AI trends are you seeing in the parking industry at large?
Chirag: The global shift is clear: more ticketless, cashless, camera-first solutions. Consumers now expect digital convenience everywhere, including parking. AI is playing a key role in this shift, whether it’s powering license plate recognition, enabling predictive availability, or delivering real-time customer support. We’re also seeing strong adoption of EV charging integrations and eco-friendly practices, especially in European markets. Parking is becoming less about machines and more about intelligent, AI-driven software ecosystems.
Q: And what’s next for GMP?
Chirag: Our mission is ambitious: expand our footprint even further in North America, scale ExpressLane to many more locations, and roll out AVA globally. We believe AI will continue to unlock new efficiencies for operators and new conveniences for parkers. And we want GMP at the center of that transformation.
Conclusion
With ExpressLane transforming operations and AVA redefining customer support at the exit lane, Get My Parking is proving how AI can remove friction and unlock efficiency across the parking ecosystem. By combining seamless digital workflows with intelligent automation, GMP is not just adapting to industry change, we’re trying to set a new standard for how operators and drivers experience parking.
👉 Learn more about AVA, the AI Customer Support Agent for Parking